Spa Receptionist

About the role

The successful candidate will be responsible for managing the front desk operations, ensuring guest satisfaction, and handling check-in/check-out procedures.

Responsibilities

• Manage the front desk operations including check-in and check-out procedures.
• Handle guest inquiries and complaints in a professional manner.
• Ensure accurate and timely billing and reconciliation of accounts.
• Oversee the inventory management of room supplies and amenities.
• Collaborate with housekeeping and maintenance teams to maintain a clean and comfortable environment.

Requirements

• Bachelor's degree in hospitality, tourism, or related field.
• Minimum 2 years of experience in hotel front desk operations.
• Strong customer service skills and ability to work under pressure.
• Proficient in Microsoft Office Suite and hotel reservation systems.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of local area attractions and events.

Skills

• Proficiency in Spanish is preferred.
• Experience with hotel reservation systems such as PMS (Property Management System).
• Basic knowledge of hotel operations and policies.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Accommodation discounts for employees.

Pay

$18 - $20 per hour based on experience.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.