Spa/Health Club Receptionist (PT)

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls, and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French-inspired luxury at Brasserie Margot or treat yourself to relaxation at our tranquil Spa.

About the Role

Books, welcomes, and checks out spa guests. Tours guests from the spa front desk to the fitness center, pool area, sundeck, and locker rooms, explaining amenities, establishing connections, and reserving steam rooms and saunas. Responds to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

• Books and cancels appointments, both by phone and in person, in an efficient and friendly manner, using the guest’s name whenever possible.
• Ensures guests are assigned the correct gender preference, adds proper appointment notes, emails confirmation and medical history forms, and sends third-party credit card authorization links when necessary.
• Issues relaxation lounge salt-o entry keys to male guests.
• Ascertains guest satisfaction, collects keys, posts retail charges, and presents bills to guests.
• Settles spa and retail charges accurately through credit card, gift card, and/or cash transactions.
• Maintains a balanced bank assigned by the hotel, makes change, and reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints and assists with inquiries about hotel services, hours, personnel, events, and directions.
• Responds to guest requests accurately and promptly, both in person and by phone.
• Utilizes computer systems to check guests in and out, run daily reports, and communicate internally and externally via chat.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Directs guest calls appropriately to other departments.
• Maintains a clean spa reception area with frequent cleaning, dusting, and sanitizing.
• Provides intuitive service with a warm and friendly smile.
• Blocks therapists’ schedules when needed.

Non-Essential Functions

• Assists with responsibilities and duties in the fitness center, pool area, sundeck, and locker rooms in the absence of a spa attendant or during high volume.
• Provides basic troubleshooting support for in-room dining (IRD) services at the pool when established.
• Works closely with Bell Staff and Front Desk to ensure smooth handling of guest deliveries and special requests.

Requirements

• Hotel experience necessary; spa experience preferred.

Skills and Abilities

• Ability to read and write in English.

Benefits

• Competitive salary and wages, along with a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounted rates for parking and/or MARTA.

Schedule

Days and times may vary based on need.