Spa Guest Attendant

About the role

The Spa Guest Attendant is the dedicated presence within the relaxation lounges, amenities areas and locker rooms. The role is responsible for maintaining a serene atmosphere and providing personalized service with attention to detail to create a restorative, memorable guest experience while demonstrating genuine Ozarks Hospitality.

Responsibilities

• Warmly greet each guest by name and provide a personalized arrival experience.
• Escort guests to the appropriate area—Men’s Locker Room or Women’s Locker Room—ensuring comfort and confident navigation.
• Assist with locker access and orientation; unlock lockers and restock as needed.
• Offer beverages, warm neck wraps, towels, and other comforts; anticipate guest needs.
• Serve as the dedicated caretaker of the relaxation rooms, hot pool, steam room, sauna, showers, and locker room spaces.
• Offer beverages, warm neck wraps, towels, and other comforts; anticipate guest needs.
• Replenish toiletries, bath and body products, linens, robes, slippers, and amenities throughout the day.
• Maintain pristine cleanliness and a tranquil ambiance in line with five-star standards.
• Monitor assigned spa areas (including upstairs spaces) for readiness, safety, and maintenance needs; escalate promptly.

Qualifications

• Minimum Degree Preferred: High School Diploma or Equivalent
• Minimum Years of experience: 2-4 years guest facing customer service
• Required Certificate(s) or License(s): Food safety permit (must be able to obtain within 30 days of hire)

Knowledge, Skills, and Abilities

• Knowledge and customer service skills to work in a luxury hospitality or spa.
• Professional, warm communication with a calm and polished demeanor.
• Exceptional attention to detail and guest-service instincts.
• Ability to stand for extended periods; comfortable with light to moderate physical tasks (stocking, resetting spaces).
• Availability to work weekends/holidays based on business needs.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! DentalVisionVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationBass Pro Cares FundAnd more!

Part Time Benefits Summary

Big Cedar Lodge