Spa, Guest Attendant

About the role

The Spa Guest Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Responsibilities

• Welcome and interact with guests as they call, enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Preferred: Experience working in a Spa or Salon.
• Preferred: Working knowledge of spa booking system(s).
• Preferred: Working knowledge of Opera and/or HotSOS.
• Preferred: Previous experience in a large, luxury resort setting.
• Minimum Education and Experience: At least 18 years of age; High School Diploma or equivalent; Minimum six months Customer Service experience.
• Certificates, Licenses, Regulations: Proof of eligibility to work in the United States; Ability to obtain Food Handling Card; Alcohol awareness Card.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.