Spa Attendant

About the role

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown, Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Responsibilities

• Maintain cleanliness, sanitation, and organization of spa treatment areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas
• Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift
• Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards
• Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed
• Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences
• Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards
• Assist with laundry collection, linen organization, and distribution of spa supplies as assigned
• Respond promptly and professionally to guest concerns, requests, and service recovery opportunities
• Follow all sanitation, workplace safety, and hotel operational procedures
• Maintain confidentiality and professionalism while interacting with guests and team members
• Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned
• Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service

Qualifications

• Previous spa, hospitality, housekeeping, wellness, fitness, or guest service experience preferred
• Luxury hotel or spa experience preferred
• Strong organizational and time-management skills
• Excellent guest service and interpersonal communication abilities
• Ability to work independently and collaboratively within a team environment
• Professional appearance and polished demeanor required
• Ability to maintain cleanliness and attention to detail in guest-facing environments
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States

Schedule

Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.