Spa Front Desk Receptionist

Benefits

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Responsibilities

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions

Qualifications

• Enthusiastic about creating exceptional experiences and making every guest feel truly valued
• Warm, approachable, and genuinely enjoy connecting with people
• Calm under pressure and solution-focused when challenges arise
• Attentive to details that enhance the guest experience
• Motivated to meet goals and go the extra mile for guests and teammates
• Available to work of 32+ hours/week, including a mix of mornings, evenings, and weekends
• Reliable and flexible, with dependable transportation to travel between locations if needed
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most