Spa Front Desk Agent ($18-20/Hr.)
About the role
The Broadmoor is committed to creating a culture of family and community while providing a genuine, unforgettable experience for guests and team members. As a Spa Front Desk Agent, you will play a key role in maintaining the efficient operation of the service schedule, providing excellent guest service, and operating the point-of-sale system.
Responsibilities
- Greet guests and visitors of the spa and provide friendly and professional service
- Answer calls into the spa business line and provide accurate information
- Become knowledgeable about spa products and services to sell and up-sell to guests
- Book and confirm appointments, sell spa gift certificates, and ring in sales
- Balance register and bank daily while dropping cash daily
- Provide accurate schedule information to technicians and fellow spa representatives
- Generate accurate reports for spa and hotel management
- Attend and participate in ongoing training
- Support fellow employees in the performance of their jobs
- Be flexible and positive to changes required to enhance guest experience or meet fiscal needs
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Requirements
A high school diploma or equivalent; related experience and/or training; reasonable accommodations will be made for individuals with disabilities.
Qualifications
- Occasional heavy lifting (up to 50 lbs)
- Work environment that may be indoors and outdoors at times
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Skills
None specifically mentioned in the job posting.
Benefits
Comprehensive benefits packages including Health & Dental, 401k, local discounts. For a full list of benefits, please click here.
Pay
$18.00-20.00 per hour inclusive of hourly pay rate + gratuities*
Schedule
Not specified in the job posting.