Spa Director (FT)- Mountain View Grand Resort & Spa

Company Overview

Schulte Hospitality Group (SHG) is a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, partnering with reputable brands such as Marriott, Hilton, IHG, Hyatt, as well as independent boutique and lifestyle properties and restaurants. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact.

Responsibilities

• Oversee the daily operations of the spa to ensure high guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage spa staff—including therapists, technicians, and front‑desk team members; support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies to ensure consistency and excellence.
• Monitor financial performance, including revenue, labor costs, inventory, and budget adherence; generate and analyze reports to identify trends and opportunities.
• Coordinate marketing and promotional efforts with sales and marketing teams to drive bookings and retail sales.
• Ensure compliance with all safety, sanitation, and licensing requirements.
• Address and resolve guest concerns professionally and promptly to maintain service excellence.
• Evaluate and recommend new treatments, products, and service offerings based on industry trends and guest feedback.

Requirements

• Bachelor’s degree in hospitality, business, wellness management, or a related field preferred.
• Minimum of 2–3 years of experience in a spa or wellness environment, with at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management required.

Skills

• Strong leadership and team development abilities; capable of inspiring and motivating staff.
• Excellent customer service, conflict resolution, and communication skills.
• Knowledge of spa services, products, trends, and best practices in guest service.
• Proficiency in spa or hotel management software and Microsoft Office Suite.
• Strong business acumen and analytical skills to track performance and drive results.
• Ability to prioritize, multitask, and manage time efficiently in a fast‑paced environment.
• Flexibility to work weekends, evenings, and holidays as business needs dictate.

Benefits

• Daily pay – “Work today, get paid today.”
• Free telemedicine and virtual mental health care access starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match for eligible associates.
• Paid parental leave.
• Paid time off and holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Pay

Compensation range: $65,000 – $80,000 base on experience (BOE).