Spa Director

About the Role

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Responsibilities

• Selects vendors for spa retail operations and manages contract agreements.
• Oversees retail product research, product selection, purchasing, and product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.
• Creates and coordinates special services for groups, including group gifting programs, group amenities, group turndown gifts, letters, invitations, and spa contract addendum negotiation.
• Develops and manages spa promotions, including gifting programs, gift with purchase, co-op marketing efforts, and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommends new products and product enhancements to remain competitive in the market.
• Monitors and manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
• Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.
• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service and strives to improve service performance.
• Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Interviews and hires management and hourly employees with the appropriate skills to meet business needs.
• Develops, implements, and maintains a spa orientation program for employees.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures regular on-going communication in all areas of responsibility to create awareness of business objectives, communicates expectations, recognizes performance, and produces desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.

Benefits

• Relocation assistance available
• Bonus eligible

Pay

$117,000 - $155,000 annually

Schedule

Full time

Additional Information

This position is located at 1 Miramontes Point Rd, Half Moon Bay, California, United States, 94019. The role is not remote.

At The Ritz-Carlton, team members learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values. The Ritz-Carlton is part of Marriott International’s portfolio of brands.