Spa Director

Job Summary

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Maintains cleanliness of spa and related areas and equipment.
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommends new products and product enhancements to remain competitive in the market.
• Maintains and manages the payroll function.
• Monitors and manages the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
• Conducts human resources activities.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.