Spa Receptionist (PT) - Mountain View Grand Resort & Spa

Job Summary

Schulte Hospitality Group is seeking an energetic, experienced, and hands-on Spa Receptionist to join our team. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

• Part of a team committed to an inclusive, employee-focused workplace that is invested in your development.
• A rewarding, fun, and flexible work environment.
• Exciting perks such as free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, a robust benefit package including a 401(k) plan with company match, and pet insurance.
• Career growth opportunities within the company.
• Discounts on event tickets, electronics, gym memberships, and more through the Employee Assistance Program.

Job Duties And Responsibilities

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Aid in maintaining cleanliness and organization in the reception and retail areas.
• Cook up with spa therapists and management to ensure a seamless guest experience and efficient workflow.

Education And Experience

• A high school diploma or equivalent required.
• Previous experience in a customer service, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software and point-of-sale systems is preferred.
• Exceptional customer service and communication skills.
• A friendly, professional, and polished demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Basic math skills and comfort with handling cash and electronic payments.
• Proficiency in Microsoft Office and booking/reservation platforms.
• The ability to maintain discretion and confidentiality with client information.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service, hospitality, or receptionist role.
• Experience in a spa, salon, or wellness environment.
• Familiarity with spa booking software and point-of-sale systems.
• Exceptional customer service and communication skills.
• A friendly, professional, and polished demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Basic math skills and comfort with handling cash and electronic payments.
• Proficiency in Microsoft Office and booking/reservation platforms.
• The ability to maintain discretion and confidentiality with client information.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Benefits

• Work Today, Get Paid Today with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options.
• 401k Plan + Company Match for eligible associates.
• Paid Parental Leave.
• Paid Time Off.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.

Company Information

• SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.
• We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries.
• Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Compensation Range

$16.00 - $17.00 per hour.