Spa Concierge

Location: Soothe Spa - Grand Lodge on Peak 7 Position Type: Part-Time Non-Exempt Compensation: $20.70 - $23.85/hour + 10% retail commission Schedule: Monday-12:30-8:30/ Wednesday-9:00-5:00pm /Thurs-7:30-3:30 About The Role Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our tranquil spa retreat, where you'll craft exceptional guest experiences while enjoying industry leading benefits in Colorado's premier mountain destination. As our Spa Concierge, you'll play a pivotal role in scheduling appointments, managing daily spa operations, and promoting treatments and retail products while earning 10% commission on retail sales. Your attention to detail will ensure our pristine spa environment remains immaculate as you process payments, balance daily reports, and deliver personalized service at every guest touchpoint all while surrounded by Breckenridge's breathtaking beauty and the rewarding culture of a nationally recognized Top Workplace. Responsibilities Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)Process payments, reconcile daily transactions, and resolve discrepanciesMaintain spa cleanliness and amenities (grotto, treatment areas, retail space)Promote treatments and retail products while enforcing facility policiesSupport operations through inventory management, social media, and special projectsUphold exceptional service standards and company policiesParticipate in training and sustainability initiatives Requirements High school diploma/GEDMinimum 1 month’s customer service experienceProficiency in Microsoft Office (Outlook, Word, Excel)Strong English communication (verbal/written)Basic math skills (discounts/commissions)Able to perform computer work and lift 10-25 lbs.Exceptional guest service focusActive listener and problem-solverDetail-oriented with strong accuracyMaintains professional composureCollaborative team player Preferred Qualifications Spa/hospitality experienceRetail sales backgroundKnowledge of spa software/systems Compensation & Benefits Health, vision, and dental insurance plansCompany-paid life insurance coverageVoluntary Life and Accidental Death/Dismemberment InsuranceHSA and FSA-Dependent Care AccountsRetirement planGenerous paid time off (PTO) and sick leave to support work-life balanceVolunteer Time Off-Paid opportunities to give back to Summit CountyBereavement leaveBiannual bonusesTuition Reimbursement ProgramEmployee Wellness programs to support physical and mental healthLifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions-Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program About Our Company Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until July 30, 2026. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.