Spa Concierge

About the role

Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our tranquil spa retreat, where you'll craft exceptional guest experiences while enjoying industry leading benefits in Colorado's premier mountain destination.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)
• Process payments, reconcile daily transactions, and resolve discrepancies
• Maintain spa cleanliness and amenities (grotto, treatment areas, retail space)
• Promote treatments and retail products while enforcing facility policies
• Support operations through inventory management, social media, and special projects
• Uphold exceptional service standards and company policies
• Participate in training and sustainability initiatives

Requirements

• High school diploma/GED
• Minimum 1 month’s customer service experience
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong English communication (verbal/written)
• Basic math skills (discounts/commissions)
• Able to perform computer work and lift 10-25 lbs
• Exceptional guest service focus
• Active listener and problem-solver
• Detail-oriented with strong accuracy
• Maintains professional composure
• Collaborative team player

Preferred Qualifications

• Spa/hospitality experience
• Retail sales background
• Knowledge of spa software/systems

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions
• -Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.