SOS Tech Coordinator

About the role

We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management. In this role, you will combine hands-on technical troubleshooting and OS imaging with high-touch, client-facing customer support in a fast-paced, dynamically changing environment. You will be instrumental in executing day-to-day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team.

Responsibilities

• Imaging & Provisioning: Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, ChromeOS, iOS, etc.).
• Troubleshooting: Deliver direct, client-facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware.
• Device Requests & Walk-Ins: Review, approve, and fulfill device requests; manage walk-up/window distributions and interactive tech demos for internal teams and engineers.
• Inventory & Global Logistics: Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware. Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits.
• Operations & Vendor Management: Procure end-to-end Purchase Orders (POs), manage external partnerships and 3rd-party vendors via ticketing/bug-tracking systems and official channels.
• Documentation & SOPs: Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines.
• Performance & Communication: Prioritize daily tasks to maintain compliance with team KPIs; conduct root-cause analysis and corrective action plans if metrics fall short. Provide clear, professional project updates and status reports to Engineering, cross-functional leads, and management.
• Mentorship: Assist with onboarding, guiding, and mentoring peers in a multi-site team environment.

Qualifications

• Experience: 1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• OS & Imaging Familiarity: Hands-on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Client Support: Proven track record in high-touch, client-facing customer service within a fast-paced, rapidly shifting environment.
• Organizational Skills: Meticulous attention to detail with the ability to maintain accurate data fields across tools, ticketing platforms, and manual tracking sheets.
• Communication: Exceptional written and verbal communication skills, with a strong ability to manage priority emails, flag operational risks, and collaborate effectively across teams.

Preferred Qualifications

• Hands-on experience with specialized enterprise inventory management and ticketing tools (e.g., Jira, ServiceNow).
• Prior experience supporting prototype hardware, consumer electronics, or laptop deployment programs.
• Demonstrated ability to perform root-cause analysis on operational metrics and process deviations.

Mandatory Skills

• Peripheral Testing.

Pay

The expected compensation for this role ranges from $45,000 to $100,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Schedule

Not specified.

Benefits

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.