Solutions Support Engineer

Responsibilities

• Answer customer technical questions toward development of custom sales opportunities via phone, chat, and email.
• Help facilitate the pre-sales process for custom opportunities from unmanaged accounts, including reviewing RFQs for completeness and technical feasibility and entering requests into EO’s internal tools.
• Recognize and communicate significant custom sales opportunities to Inside and Outside sales colleagues.
• Work closely with other Solutions Engineers to stay current with manufacturing and test capabilities.
• Assist in a variety of side tasks (e.g. technical content creation, data clean-up, etc.) to better support AMD customers and colleagues.
• Assist at industry tradeshows (up to 2-3 times per year).

Qualifications

• Basic knowledge and technical aptitude in optics or a related field.
• Basic customer service skills and phone etiquette.
• Professional demeanor.
• Proficient in active listening and effective communication.
• Ability to review, edit, and draft technical documents such as optical component drawings and spec sheets.
• Ability to work independently and as part of a team.
• Capable of multi-tasking and tolerating a high level of stress.
• Capable of keeping track of numerous ongoing customer conversations.
• Requires minimal supervision and direction.

Physical Requirements

• Ability to operate office equipment.
• Ability to sit at desk or PC for long periods of time.
• Work in office setting.