Solutions Specialist, iCapture

Culture and Impact

Cvent is a leading provider in the meetings, events, and hospitality technology industry, serving over 24,000 customers worldwide. Our mission is to transform the industry through innovative technology that fosters human connections. Our culture encourages entrepreneurship, diversity, and continuous learning.

Solutions Specialist

• Expertise in iCapture
• Supporting Client Services department
• Implementing, training, consulting, and troubleshooting customer needs
• Collaborating with Success teams and Sales functions
• Ensuring customer satisfaction and retention
• Continuous learning and adapting to product updates

The ideal candidate should be motivated, have excellent communication skills, and thrive in a fast-paced, dynamic environment. This role involves:

• Primary product expert for a designated portfolio of accounts
• Comprehensive product implementation and ongoing strategic support
• Configuring and troubleshooting events in the iCapture platform
• Developing and executing strategies to enhance customer experience
• Identifying opportunities for growth and ensuring seamless integration
• Providing proactive and reactive support
• Maintaining strong relationships with key stakeholders
• Staying updated on industry trends and delivering cutting-edge solutions
• Gathering client requests for future product releases
• Collaborating with the Technology and Content teams

Requirements

• Bachelor's degree with strong academic credentials
• 2-4+ years of experience in client-facing roles
• Strong business acumen, ethics, and high integrity
• General understanding or experience with other Cvent tools is a plus
• Able to learn quickly and adapt as our product evolves
• Excellent communication skills (verbal and written)
• Experience using general office software applications and sales automation products such as Salesforce.com is a plus