Integrated Solutions Specialist

Responsibilities

• Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
• Willing to travel to any BTI customer inside or outside our area of responsibility.
• Review and explain technology, maintenance, repair, or other service concerns directly with the customer and document to work orders.
• Promote and sell dealer service programs directly to customers.
• Complete reports and forms required in conjunction with work assignments.
• Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
• Maintain condition of mobile service vehicle, inventory, tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Account for all time and material used in performing assigned duties.
• Complete John Deere training courses and other continuing education classes, as assigned.
• Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.

Requirements

• 3+ years of agricultural experience, preferably John Deere experience.
• Outstanding interpersonal and customer service skills.
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and perform basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 75 lbs. repeatedly.

Skills And Knowledge

• High school diploma or equivalent experience required; associates degree preferred.
• Valid driver’s license is required; CDL and forklift license preferred.

Benefits

• 401(k) w/ company match.
• Health and Dental Insurance.
• Life Insurance.
• Paid Time Off.
• Training and Development Opportunities.
• Company Paid Holidays.
• Employee Discounts.
• Employee Assistance Program.