Solutions Specialist - 3rd Shift

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent offers air charter, ground expedited solutions, truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The company's experienced team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction. Our Guiding Principles include a strong commitment to excellence, customer focus, and teamwork.

What You’ll Do

• Optimize, book, and execute air charter activity in a timely and professional manner.
• Create new air charter requests, entering all relevant information into Ascent system for charter mode of transit.
• Review cargo and freight documentation with service providers to ensure accuracy and relevance to air charter movement.
• Communicate quote requests to the customer via phone or email, and effectively communicate all timing and cost aspects in quote detail.
• Communicate requirements to various aircraft providers for booking aircraft for charter activity.
• Provide precise timing and all other relevant information for a successful air charter.
• Maintain compliance with Ascent procedures and establish accurate timelines for scheduling trucking and ground handling services.
• Identify and escalate issues related to air charter activity both internally and externally.
• Maintain awareness and visualize shipment activity to ensure compliance with all milestone management details and escalation related to customer air charter activity.
• Read, comprehend, understand, and validate all documents necessary for air charter activity.
• Utilize various reporting mechanisms to generate documents related to air charter activity.
• Complete general shipment auditing functions and maintain a basic understanding of required documentation associated with arrangement and auditing of services.
• Precisely and chronologically document the various events throughout the air charter lifecycle using standardized templates.

What You’ll Bring

• A high school diploma or general education degree (GED), or equivalent combination of education, training, and experience.
• One year of customer service experience required.
• Ability to complete a Security Threat Assessment (STA).
• Strong computer skills in Microsoft Windows, Word, Outlook, and Excel preferred.
• Basic geography knowledge preferred, including understanding of US States, Mexican States, and Canadian Provinces – including major cities.
• Capability to pay attention to detail while multi-tasking.
• Solid communications skills – both verbal and written.
• Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.
• Ability to remain calm during adverse conditions.
• Ability to type a minimum of 30 words per minute.
• Embody the Ascent Guiding Principles of “Play Hard, Play Smart, Play Together.”

Ascent’s Competitive Benefits

• 401(k) and employer matching
• Life Insurance
• Health, Dental, Vision Insurance
• Short- & Long-Term Disability
• Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Employee Wellness Program
• Paid Holidays
• Employee Recognition Programs
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Health Savings Account (HSA)
• Overtime, Differential & Bonus Pay