Solutions Manager

About the role

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. As a leading provider of data center AI solutions, Supermicro focuses on ensuring customers protect their investment by maintaining maximum uptime, serving Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs.

A Solution Manager provides solutions-based thought leadership while bridging network, data center, cloud, and IT infrastructure into compelling solution and service offerings. The role centers on a robust, AI-enhanced ecosystem that empowers service professionals and customers, with emphasis on service readiness, enterprise SLAs, and long-term relationships with key customers.

Responsibilities

• Possess a “big picture” mindset and think beyond a single project or business domain
• Create product roadmaps and develop strategy for successful services deployment based on deep understanding of customer requirements
• Manage technical resources to address client needs when necessary
• Define and provide creative solutions to overcome constraints in demanding markets
• Collaborate with internal business partners and technical team members to understand and resolve challenges
• Lead preparation of RFP total solutions responses
• Act as escalation point for Global Services Solution & support
• Lead services solutions for all North America & Global Direct, Partner and OEM programs
• Oversee deliverables and documentation supporting the Supermicro service organization
• Create positioning statements, marketing and sales training materials, product specifications
• Present training material to internal sales force and externally at customer sites
• Travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop ecosystem with industry partners
• Drive technical issues to closure by arranging resources and engaging engineering teams to duplicate and debug
• Provide technical leadership and guidance to Global Service team
• Design, build, preconfigure and integrate solutions certified and packaged as Supermicro Infrastructure Packaged Solutions with emphasis on service
• Plan, install and manage HW/SW solutions
• Support Service business and RFP with focus on Enterprise & Mission-critical services solutions
• Set up Service program, collaterals and training for Sales, FAE and customers to pitch services solutions
• Ensure Service readiness and enablement of Service operations including enterprise service desk, Parts, Depot, FE network using organic and inorganic growth mindset for rapid expansion
• Execute on Enterprise SLAs and add-on enterprise service solutions
• Build and maintain long-term relationships with Key Customers

Qualifications

• Bachelor's or Master's degree in engineering discipline; computer science, computer engineering, or electrical engineering preferred, or equivalent experience
• Minimum 5+ years experience with Compute/Storage Server, Data Center, or IT Infrastructure installation, working with partners and sales to meet direct and OEM customer needs
• Excellent communication skills and business sense
• Solutions, Programs and/or Project Management experience required
• Strong background and experience with x86-based server architecture
• Familiarity and technical know-how on Firmware, Linux, Windows, and virtualization platforms; hands-on experience a strong plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Demonstrated strong listening, verbal, and documentation skills
• Customer Focus and Quality of Product/Services mindset
• Ability to work effectively in a high-pressure environment
• Advanced Microsoft Visio, PowerPoint, and Project management skills

Pay

Salary range: $115,000 – $140,000. The salary offered depends on location, level, education, training, specific skills, years of experience, and comparison to other employees in the role. In addition to a comprehensive benefits package, candidates may be eligible for bonus and equity award programs.