Solutions Engineer- South Central

Supervision: Reports to the Solutions Engineering Manager

About the role

The Solutions Engineer serves as ViewSonic's dedicated technical resource for the Southeast/South‑Central United States region, supporting direct‑view LED (dvLED) and broader ProAV solutions across the full project lifecycle—from pre‑sales technical discovery through installation, commissioning, and post‑sale support. This is a hands‑on role: the Solutions Engineer is expected to perform physical installation and commissioning work personally, not only to advise on it, while also carrying traditional pre‑sales solutions engineering responsibilities such as technical discovery, design validation, and customer‑facing demonstrations. The position expands ViewSonic's Solutions Engineering presence in one of the fastest‑growing commercial AV markets in the country.

Responsibilities

• Partner with sales and channel teams during the pre‑sales process to assess customer requirements and design appropriate dvLED and ProAV solutions.
• Conduct on‑site technical discovery, site surveys, and installation‑readiness assessments.
• Perform hands‑on installation and commissioning of dvLED systems, including cabinet alignment, calibration, signal processing configuration, and system integration.
• Serve as a technical escalation point during and after installation, coordinating with service, engineering, and product teams as needed.
• Deliver product demonstrations and proofs of concept for prospective customers and channel partners.
• Build and maintain relationships with integrators, consultants, and end customers across the Southeast/South‑Central region.
• Provide technical training and enablement to channel partners and internal sales teams, including developing training materials and solution documentation for internal and external audiences.
• Document site conditions, installation outcomes, and commissioning results in accordance with company standards.
• Represent ViewSonic in a growing regional market spanning corporate, healthcare, and education verticals.
• Represent ViewSonic at industry trade shows and events (e.g., InfoComm), including booth setup, show‑floor engagement, and teardown.

Required qualifications

• Bachelor's degree in Computer, Electrical, or Electronics Engineering, or equivalent experience, with 3+ years of related experience.
• Comprehensive knowledge of AV systems, including dvLED, projectors, video‑conferencing equipment, and digital signage.
• Hands‑on experience with LED cabinet installation, alignment, and calibration.
• Working knowledge of video processing, signal distribution (HDMI, HDBaseT, AV‑over‑IP), and control system integration (Crestron, Extron, Q‑SYS, or similar).
• Ability to read and interpret architectural, electrical, and structural drawings related to display installations.
• Proficient knowledge of networking, wireless, internet, and various computer systems and components.
• Strong communication, customer service, interpersonal, negotiation, and troubleshooting skills.
• Valid driver's license and ability to travel domestically up to approximately 75 % of the time.
• Based in or willing to relocate to the Dallas‑Fort Worth metro area.

Preferred qualifications

• CTS (Certified Technology Specialist) certification or equivalent industry certification.
• Experience with ViewSonic, Samsung, LG, Planar, Absen, Daktronics, or similar dvLED manufacturer platforms.
• Prior experience working directly for a display or AV manufacturer in a field or solutions‑engineering capacity.
• Experience configuring and supporting enterprise unified communications and collaboration platforms (e.g., Microsoft Teams, Zoom, Google Workspace, or similar) for video conferencing and collaboration.
• Experience with enterprise device and application management platforms (e.g., Microsoft Intune, Google Workspace Admin, or similar).
• Familiarity with the Texas/Southeast commercial AV integrator and consultant landscape.
• Proficiency with MS Office products (Word, Excel, PowerPoint).
• Valid passport, or willingness to obtain one, given the possibility of occasional international travel (e.g., supporting Canadian‑based projects).

Benefits

• Medical, dental, and vision insurance options.
• 401(k) with company match.
• Paid time off.
• Company‑provided equipment.

Work environment & requirements

• Office Presence: Field‑based role, working remotely from the Dallas‑Fort Worth area with the ability to travel domestically up to approximately 75 % of the time. Occasional international travel (e.g., Canada) is possible but not routine.
• Environment: Mix of remote/home‑office work and on‑site customer and installation environments.
• Physical Effort: Frequent physical demands, including maneuvering, installing, and calibrating dvLED cabinets and demo equipment; able to lift up to 50 lb unassisted.
• Hazards: Moderate – work at heights and on ladders, lifts, or scaffolding during installation, with appropriate safety training and equipment provided.
• Travel: Primary territory is the Southeast/South‑Central US; additional domestic or occasional international travel may be required depending on workload and team coverage needs.