Solutions Engineer [Pre and Post-Sales] - SMB

About the role

The Customer Success team at Attio is integral to building, growing, and delivering value to new customers. This role involves working directly and independently with new Attio customers, providing them with the necessary support to adopt and maximize the benefits of the platform.

Responsibilities

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale, such as user guides, documentation, onboarding emails, and office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
• Some professional or academic experience with 1 programming or query language (JavaScript, Python, SQL)
• Ability to work independently in an unstructured, fast-paced environment with shifting priorities

Qualifications

• Excellent customer communication skills
• Technical level suitable for no-code experts, basic programming skills, and comfort with APIs and JSON

Benefits

• Compensation Range: $110K - $130K