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Jobs · Engineering · New York

Solutions Engineer [Pre and Post-Sales] - SMB

Attio · New York, NY · 2 wk ago
HybridEngineering$110k–$130k/yrFull-time

About the role

The Solutions Engineer works directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio. They design and develop programs to support customer onboarding at scale, such as user guides, documentation, onboarding emails, and office hours. They also identify accounts where there is opportunity to expand Attio’s impact and collaborate with Sales and Customer Success teams to nurture that growth. They work collaboratively with internal teams to address and resolve customers' product issues and gather client feedback and insights to contribute to the continuous improvement of the Attio product.

Responsibilities

  • Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
  • Design and develop programs to support customer onboarding at scale, e.g., user guides, documentation, onboarding emails, office hours
  • Identify accounts where there is opportunity to expand Attio’s impact and collaborate with Sales and Customer Success teams to nurture that growth
  • Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
  • Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Requirements

  • Direct customer-facing experience deploying, selling, or managing complex products or services
  • Customer-facing experience solving business problems with technology
  • Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
  • Some professional or academic experience with 1 programming or query language (JavaScript, Python, SQL)
  • Ability to work independently in an unstructured, fast-paced environment with shifting priorities

Qualifications

Our hiring process is designed to help us identify people with critical thinking and analytical problem-solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills, and people who are comfortable with APIs and JSON.

Skills

  • Excellent customer communication skills
  • Technical level (no-code experts, basic programming skills, comfortable with APIs and JSON)

Benefits

Compensation Range: $110K - $130K

Pay

$110K - $130K

Schedule

N/A

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