Solutions Consultant, Mirakl Connect

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

About the role

As a Solutions Consultant on the Mirakl Connect team, you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post-sales partner, you'll ensure customers are successfully configured, trained, and positioned to achieve their marketplace growth goals.

Beyond implementation, you'll act as a trusted advisor, helping customers understand marketplace best practices, identify expansion opportunities, and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post-sales onboarding, you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.

You'll play a key role in continuously improving our onboarding motion by refining processes, capturing customer feedback, and leveraging AI and automation to deliver a scalable, best-in-class customer experience.

Responsibilities

• Own the end-to-end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption
• Serve as the primary post-sales contact, building trusted relationships and ensuring customers achieve value quickly
• Lead onboarding sessions, implementation workshops, product demonstrations, and customer training
• Proactively identify risks, remove blockers, and coordinate with cross-functional teams to keep implementations on track
• Become a subject matter expert on Catalog Transformer, advising customers on best practices and successful implementation strategies
• Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience
• Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities
• Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise
• Create and maintain onboarding playbooks, documentation, and customer enablement resources
• Leverage AI and automation tools (e.g. Salesforce, Dust, Claude, Make) to improve onboarding quality, documentation, and operational efficiency
• Capture customer feedback and continuously improve onboarding processes, reducing time-to-launch while increasing customer adoption

Requirements

• 3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer-facing SaaS role
• Experience leading customer onboarding or implementation projects from kickoff through successful launch
• Strong project management, communication, and presentation skills
• Ability to manage multiple customer engagements while building trusted customer relationships
• Strong problem-solving skills and experience collaborating across cross-functional teams
• Experience working with APIs and integrations
• Experience leveraging AI tools to improve productivity or customer outcomes is a plus
• Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment

Key Performance Indicators

• Time-to-Launch
• Customer Adoption & Activation
• Customer Satisfaction (CSAT)
• Time-to-First Value
• Customer Expansion Influence
• Onboarding Quality & Process Improvement

Pay

OTE Pay Range: $90,000 USD - $114,000 USD

Benefits

• Health insurance
• Dental insurance
• 401(k) match plan
• Commuter benefits
• Paid time off