Manager, Solutions Consulting, Mirakl Connect

About the role

The Manager, Pre-Sales & Onboarding role is part of the AMER Solutions Consulting team for Mirakl Connect. This role involves leading a team of 2 Solutions Consultants, engaging with strategic, high-value customers pre- and post-sale, and building scalable systems for efficient business growth.

Responsibilities

• Lead and develop a high-performing Solutions Consulting team, setting clear expectations while personally supporting our most strategic customers through complex pre-sales and onboarding engagements
• Own and evolve the Connect onboarding motion, leveraging AI and automation tools to improve time-to-value, scalability, and customer experience without linear headcount growth
• Partner with Sales, Customer Success, Product, and Operator teams to align on customer needs and remove friction throughout the customer journey
• Build and deploy AI-driven playbooks, copilots, and automated workflows to streamline onboarding, enhance team productivity, and accelerate issue resolution
• Act as the escalation point for complex onboarding challenges, ensuring successful outcomes for enterprise customers and driving early value realization

Requirements

This is a hybrid role with an expectation of 4 days in the Boston office and 1 work from home day per week.

Qualifications

• 6–10+ years of experience in Solutions Consulting, Customer Success, or Implementation roles within SaaS
• 2–4+ years of experience managing or leading high-performing customer-facing teams
• Proven ability to operate as a player-coach, balancing team leadership with direct engagement on high-value accounts in complex, multi-stakeholder environments
• Demonstrated track record of building and scaling processes, systems, and playbooks in fast-paced, growing organizations

Skills

• AI and automation tool expertise (n8n, Make, Salesforce, Dust, Claude) for workflow optimization
• Executive stakeholder communication and presentation
• Data-driven decision making and analytical thinking
• Cross-functional collaboration and influence
• Process design and operational scaling

Pay

The reasonably estimated annual On-Target Earnings (OTE) range for this role is $138,750 - $175,750 USD.

Schedule

This is a hybrid role with an expectation of 4 days in the Boston office and 1 work from home day per week.