Solutions Consultant

What You'll Do

• Lead discovery and qualification
• Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
• Challenge vague requests and reframe them into clear, high-impact use cases
• Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support
• Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout
• Own solution design and technical validation
• Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
• Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
• Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
• Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal
• Make value tangible
• Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context
• Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
• Position Synthesia clearly against alternatives and handle objections with commercial credibility
• Turn product interest into business conviction by showing where Synthesia fits and why it matters
• Drive first value, onboarding, and early adoption
• Own the path from signed deal to first live workflow, ensuring customers reach value quickly
• Build onboarding that drives behavior change and usage, not just product understanding
• Define early success measures, track them tightly, and intervene fast when adoption risk appears
• Establish the conditions for repeatable usage, strong champions, and broader rollout
• Unlock expansion
• Identify additional teams, workflows, and use cases where Synthesia can deliver more value
• Define the right starting point and a credible path to broader adoption over time
• Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
• Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion
• Build repeatability across the business
• Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
• Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
• Turn customer insight into structured product, positioning, and go-to-market feedback
• Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle
• Operate as a true cross-functional leader
• Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
• Align with Customer Success on adoption risk, rollout design, and expansion opportunities
• Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
• Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

  About You...

  • 4+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
  • Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
  • Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
  • Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
  • Comfortable across SaaS, AI, or enterprise technology environments
  • Able to manage multiple priorities with pace, structure, and sound judgment
  • Strong problem solver who brings clarity to ambiguity
  • Builder mindset with high ownership and a bias for action
  • Effective cross-functional partner who cares about outcomes, not activity