Connected Solutions Consultant

About the role

This position is responsible for representing altafiber's brand equity in a retail setting, as well as through outbound calling, with a high level of quality service that exceeds customer expectations. The Connected Solutions Consultant excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products, services, systems, and processes offered in the store.

Responsibilities

• Provide high-quality service to all altafiber customers and potential customers in-store or via phone.
• Utilize outbound dialing for customer acquisition and upselling, focusing on connected home products and services while meeting productivity metrics.
• Initiate and close sales through lead lists.
• Effectively multi-task between account management, customer feedback, solution offerings, product discussions, and order generation across multiple systems.
• Assess customer needs and provide optimal communication and smart home solutions within identified constraints such as budget and availability.
• Provide professional and courteous assistance on altafiber services beyond the store’s scope.
• Take ownership of understanding the features and benefits of all services, products, bundles, and promotional offers.
• Demonstrate thorough knowledge of connected home devices, solutions, and supporting systems.
• Understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management, inventory, in-store technology, accessory setup, and reporting.
• Apply all store operating procedures with a superior understanding.
• Demonstrate superior team skills to lead and support other team members in serving customers and maintaining a professional store operation.
• Attain sales and service goals as defined by the store manager and customer feedback.
• Provide consistent, documented customer sales and follow-up.
• Demonstrate a superior application of all provided training.

Requirements

• Two years of college/technical school resulting in an Associate's Degree or equivalent; relevant education and training courses desired.
• 1 to 2 years of relevant experience in telecommunications, retail sales, and customer service.
• Superior listening, consultative selling, needs assessment, problem-solving, and integrative thinking skills.
• Knowledge of smart home products and solutions.
• Willingness to split time between the retail store location and the altafiber Corporate office in Downtown Cincinnati.