Solutions Associate

Key Responsibilities

• Partner with Account Executives to support new business and revenue goals
• Participate in technical discovery calls to understand customer use cases, requirements, and constraints
• Document discovery outcomes and help translate requirements into next steps (demo plan, PoC plan, technical validation items)
• Solution Design & Architecture: Support solution design using our eSIM, connectivity, and management platform (including APIs)
• Create and maintain solution artifacts such as architecture diagrams, data flows, and technical write-ups that map TEAL’s solution to the customer’s needs
• Collaborate with senior technical resources to validate approach, assumptions, and integration requirements
• Deliver compelling product demonstrations, leveraging standard demo assets and tailoring to customer context with guidance and collaboration
• Support customer PoCs by coordinating technical steps, assisting with setup, tracking progress, and helping ensure a successful evaluation
• Gather and summarize PoC feedback for internal teams (Sales, Product, Engineering)
• Cross-Functional Technical Expertise: Partner with Customer Support and Engineering to investigate, reproduce, and resolve customer-reported technical issues—owning clear communication and structured handoffs
• Act as the “voice of the customer” by providing actionable feedback to Product and Engineering to influence roadmap and improvements
• Support technical responses for RFPs, RFIs, and security questionnaires (with guidance for more complex sections)

Required Skills & Experience

• 1–3+ years in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, Technical Account Management, Implementation, or Technical Support
• Working knowledge of APIs and integrations (REST/JSON), with the ability to run tests (e.g., Postman), troubleshoot basic requests, and explain concepts to mixed technical audiences
• Strong problem-solving and troubleshooting skills, with the ability to break down issues across systems and communicate findings clearly
• Excellent communication and presentation skills, with the ability to simplify technical topics for business stakeholders
• Able to manage multiple threads of work across sales cycles, customer requests, and internal stakeholders in a fast-moving environment

Preferred Qualifications

• Familiarity with the cellular and mobile ecosystem (MNOs, MVNOs, relevant standards and network concepts)
• Exposure to eSIM concepts and provisioning flows, or demonstrated ability to learn new technical domains quickly
• Experience in IoT/M2M or TEAL’s customer verticals (e.g., telematics, EV, smart metering, drones, logistics)
• Familiarity with IoT protocols (MQTT, CoAP, LwM2M) and/or cloud platforms (AWS IoT, Azure IoT Hub)