Solutions Architect- San Francisco HQ

About the role

We’re looking for Solution Architects who are passionate about solving complex business challenges through innovative technical solutions. As a Solution Architect at Orb, you will play a critical role in bridging the gap between technology and business strategy, helping our customers navigate their most challenging and complex billing and monetization issues. You will have the opportunity to directly influence Orb’s product and go-to-market strategies and significantly impact our company's trajectory.

Responsibilities

• Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb.
• Work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program.
• Pave the path for implementations: Help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. Play a key role in shaping Orb’s roadmap around reducing time to value.
• Serve as a technical advisor in the field: Customers will look to you for expertise in both Orb’s products and related business systems. Help them successfully craft solutions centered around Orb’s capabilities.
• Help strengthen Orb’s product: Work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams.

Requirements

• 3+ years of experience in a technical customer-facing role
• Clear written and verbal communication, especially around technical concepts
• Previous experience partnering with sales, product management, customer success to build process and repeatable motions
• Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens
• Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience
• Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships
• A continuous learner who stays curious about new technologies and methodologies
• Able to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Sales Methodology training (e.g. MEDDPICC, SPIN, Challenger Sales) is preferred
• Not afraid to take calculated risks and innovate while balancing pragmatism
• Able to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events

Qualifications

• Prior experience in an early-stage startup
• Know or have experience in the billing space
• Previously worked with data infrastructure tooling such as ETL tools
• Excited to work on developing creative solutions around data import, export, and ingestion tooling
• Comfortable learning integration APIs quickly to facilitate Orb’s connection to internal tools such as tax automation, accounting, and provisioning

Skills

• Technical problem-solving skills
• Customer relationship management
• Product management and go-to-market strategy
• Technical writing and communication
• Ability to influence and collaborate with cross-functional teams

Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend

Pay

Competitive salary commensurate with experience.

Schedule

Hybrid work culture where employees are in-office 3 days/week, and remote roles require in-person visits 1x per quarter.