Implementation Architect- San Francisco HQ

About the role

Implementation Architects on Orb's wider Customer Success team are the technical partners our customers rely on after they sign. You'll own the technical post-sales journey - from initial implementation through go-live and beyond - ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible. You'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions. When you spot friction that's slowing customers down, you'll partner with the engineering side of our broader product/engineering team to advocate for improvements that solve problems at scale.

Responsibilities

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
• Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
• Troubleshoot implementation challenges and unblock customers when they get stuck
• Serve as the ongoing technical point of contact for strategic accounts
• Partner with Customer Success to ensure smooth handoffs and long-term customer health
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements
• Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Requirements

• 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
• Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
• Comfortable with SQL and navigating complex data relationships
• Track record of owning customer relationships through implementation and onboarding
• Proven ability to translate between business requirements and technical architecture
• You don't need to write production code, but you're fluent in technical conversations with engineering teams
• You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
• You see problems through to resolution and take accountability for customer outcomes, not just deliverables
• You dig into the "why" behind customer requests and don't stop at surface-level answers
• You move fast and figure things out—our team motto is "you can just do things"
• You spot patterns across engagements and push for solutions that scale

Qualifications

• Experience with Orb's tech stack is not required, but you should be open to learning new technologies
• Frontend: Typescript + React + Tailwind CSS
• Backend: Python
• Datastores: PostgreSQL + Apache Druid + Clickhouse
• Streaming Platforms: Kafka + Spark Streaming
• Cloud Platform: AWS

Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend

Pay

Competitive salary commensurate with experience

Schedule

Hybrid work culture where employees are in-office 3 days/week. Remote roles require in-person visits 1x per quarter.

Company Culture

We are an equal opportunity employer and strongly believe in building a diverse and inclusive team. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.