Solutions Analyst (Trenton, NJ Area)

Professional Services Solutions Analyst Company Overview SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies. We are growing rapidly and looking for talented, high-impact professionals to join our team! Role Overview The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions, and then bringing them to life. This role sits at the intersection of process analysis, technology and public sector delivery, collaborating closely with project managers and customer subject matter experts to ensure delivered projects delight customer stakeholders and their constituents. This role is fully remote, with the expectation that the candidate is based in Trenton,NJ or within a one-hour commute. In-person visits to state agencies are required up to one to two times per week, along with additional travel to customer locations, industry events, and company gatherings. Being a SimpliGov Solutions Analyst requires the combination of strong interpersonal skills with technical and analytical capabilities to deliver successful SaaS implementations across multiple concurrent projects. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple engagements, and brings a strong mix of analytical skills, technical acumen, and client interaction abilities. Key Responsibilities Engage customers using a consultative approach to understand business processes and objectivesLead customer needs gathering through active listening and stakeholder collaborationTranslate customer needs into system designs and configured solutionsConfigure workflows, forms, integrations, notifications, and reporting within the platformDesign and support integrations using RESTful APIs and third-party systemsCreate PowerBI dashboards aligned to customer reporting needsEnsure high-quality user experience through thoughtful UX configurationManage multiple projects and priorities simultaneously with attention to detailCommunicate clearly with both technical and non-technical stakeholdersTroubleshoot solution issues across systems and environmentsContribute to documentation, best practices, and continuous improvement Required Qualifications 4+ years SaaS or implementation analyst experienceBased within an hour's drive of Trenton, NJ, with the ability to travel to state agencies up to twice a weekExceptional attention to detail and emotional intelligenceClear and concise written and verbal communicationProven ability to manage multiple customers and projects concurrentlyOwnership mindset and accountabilityCreative problem-solving and adaptabilityDemonstrated experience in application configuration and workflow designFamiliarity with Agile, Waterfall, and Hybrid delivery modelsAwareness of user experience (UX) design/configuration principlesExperience with PowerBI dashboard creation, data storytelling, APIs and system integrations What We Offer Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)Company-sponsored life, short-term, and long-term disability insurance11 Paid holidaysFlexible paid time off policy401k plan with 4% employer matchMonthly stipends for home office expensesMonthly wellness stipendsMission-driven company focused on transforming government services for the betterCollaborative and inclusive team environmentCompetitive compensation and benefitsOpportunities to work on impactful, meaningful projects with public sector clients ____________________________________________________________________________________________ SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.