Solutions Analyst (Raleig, NC Area)

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows—fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.

About the role

The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into scalable, well-designed solutions, and then bringing them to life. This role sits at the intersection of process analysis, technology, and public sector delivery, collaborating closely with project managers and customer subject matter experts to ensure delivered projects delight customer stakeholders and their constituents.

This role is fully remote, with the expectation that the candidate is based within 50 miles of Raleigh, NC. In-person customer visits state-wide are required up to one to two times per week, along with additional travel to customer locations, industry events, and company gatherings.

Being a SimpliGov Solutions Analyst requires the combination of strong interpersonal skills with technical and analytical capabilities to deliver successful SaaS implementations across multiple concurrent projects. The ideal candidate thrives in a fast-paced environment, is comfortable managing multiple engagements, and brings a strong mix of analytical skills, technical acumen, and client interaction abilities.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives
• Lead customer needs gathering through active listening and stakeholder collaboration
• Translate customer needs into system designs and configured solutions
• Configure workflows, forms, integrations, notifications, and reporting within the platform
• Design and support integrations using RESTful APIs and third-party systems
• Create PowerBI dashboards aligned to customer reporting needs
• Ensure high-quality user experience through thoughtful UX configuration
• Manage multiple projects and priorities simultaneously with attention to detail
• Communicate clearly with both technical and non-technical stakeholders
• Troubleshoot solution issues across systems and environments
• Contribute to documentation, best practices, and continuous improvement

Requirements

• 4+ years SaaS or implementation analyst experience
• Based within 50 miles of Raleigh, NC, with the ability to travel to state-wide up to twice a week
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Proven ability to manage multiple customers and projects concurrently
• Ownership mindset and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, Waterfall, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, APIs, and system integrations

Benefits

• Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 Paid holidays
• Flexible paid time off policy
• 401k plan with 4% employer match
• Monthly stipends for home office expenses
• Monthly wellness stipends
• Mission-driven company focused on transforming government services for the better
• Collaborative and inclusive team environment
• Competitive compensation and benefits
• Opportunities to work on impactful, meaningful projects with public sector clients