Solution Engineer (Pre-Sales) - All Levels

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Agentforce is the future of AI, and you are the future of Salesforce. Our Sales Organization is made up of business segments that sell across multiple verticals, including Financial Services, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector, and others.

About the role

The Solution Engineer is a key role at Salesforce, partnering with customers, the Products team, and Professional Services to develop thoughtful solutions that help our customers connect with their customers in new ways. This role interacts with the entire customer lifecycle and operates in a fast-paced, dynamic environment where expertise in design, business consulting, and technology drives innovation.

The SE team is organized into smaller teams based on the products they sell or the industry/vertical they focus on, aligning with sales teams. Core Teams sell the entire Salesforce Platform, while Co Prime teams specialize in specific cloud solutions such as Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more. We hire based on skills and experience and are open to hiring at all levels for the right candidate.

Some positions may be office-based, office-flexible, or remote depending on the team.

Responsibilities

• Align innovative strategies to technology solutions within complex accounts by partnering with clients and collaborating with internal team members and C-level client contacts.
• Drive consensus on multi-product technology solutions across Salesforce product lines through business development, operations, IT strategies, and executive-level product demonstrations.
• Assume the role of trusted advisor to drive innovative solutions forward while improving business performance.
• Solve ambiguous and sophisticated business problems by defining the problem, driving innovative ideas, and recommending practical next steps.
• Bring focus to a client's decision-making process by communicating and evaluating solution options and driving consensus.
• Demonstrate through software demos and rapid prototyping how connected experiences come to life with Salesforce Solutions, including delivering executive-level software demonstrations and developing future-state customer journey strategies and IT roadmaps.
• Assist customers, Account Executives, and Professional Services teams with discovery, analysis, and recommendation of strategic solutions through transformational pitches and live product demonstrations.
• Discover customer business needs and position the best Salesforce solution to achieve those objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas, showing how Salesforce accelerates business strategies and delivers value.
• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross-functional solution guides, aligning them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in product, sales, and procedural training and certifications to maintain knowledge vital to the role.
• Travel based on territory alignment and region.

Requirements

• B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
• Knowledge of related applications, relational database, and web technology.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

Qualifications

• Salesforce Certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $88,970 - $244,510 annually. There is a different range applicable to specific work locations:

• California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC: $97,860 - $269,080 per year.

The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable. Your recruiter can share more about the specific salary range for the job location during the hiring process.