Solution Engineer (Pre-Sales) - All Levels
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Solution Engineer role is a key position within our Sales Organization, which is made up of various business segments selling across multiple verticals, including Financial Services, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, and Public Sector.
About the role
The Solution Engineer partners with customers, internal teams, and C-level contacts to drive consensus on multi-product technology solutions across Salesforce’s product lines. This role involves business development, IT strategy, and executive-level product demonstrations. Solution Engineers act as trusted advisors, solving complex business problems through innovative solutions and improving business performance.
Solution Engineers are organized into teams based on the products they sell or the industries they serve, including Core Teams (Salesforce Platform) and Co Prime teams (specialized clouds like Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, and Quip). Positions may be office-based, office-flexible, or remote depending on the team.
Responsibilities
- Align innovative strategies to technology solutions within complex accounts by partnering with clients and internal teams.
- Act as a trusted advisor to drive consensus on multi-product solutions and improve business performance.
- Solve ambiguous and sophisticated business problems through research, assessment, and innovative ideas.
- Drive focus in the client’s decision-making process by evaluating solution options and building consensus.
- Demonstrate connected experiences through software demos, rapid prototyping, and executive-level presentations.
- Assist customers, Account Executives, and Professional Services teams with discovery, analysis, and recommendation of strategic solutions.
- Discover customer business needs and position the best Salesforce solution to achieve their objectives.
- Build and present customized solutions and demonstrations tailored to multiple customer personas.
- Convey a deep understanding of the customer’s architecture as it pertains to Salesforce solutions.
- Orchestrate and lead cross-functional solution guides aligned with opportunity strategy.
- Develop and deliver the story of the customer experience using Salesforce technologies.
- Participate in product, sales, and procedural training to maintain knowledge and effectiveness.
- Travel as required based on territory alignment and region.
Requirements
- B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
- Knowledge of related applications, relational databases, and web technology.
- Solid oral, written, presentation, collaboration, and interpersonal communication skills.
- Ability to work as part of a team to solve technical problems in varied political environments.
- Minimum of 4 years of professional experience.
Preferred Qualifications
- Salesforce Certifications.
- Previous experience as a solution/sales engineer for a CRM company or similar technology.
Benefits
Salesforce offers a variety of benefits to support employees, including:
- Time off programs.
- Medical, dental, vision, and mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) and employee stock purchasing program.
More details about company benefits can be found at Salesforce Benefits.
Pay
The typical base salary range for this position is $88,970 - $244,510 annually. There is a different range applicable to specific work locations:
- California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC: $97,860 - $269,080 per year.
Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.