Solution Engineer (Pre-Sales) - All Levels
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
About the role
The Solution Engineer is a key role within Salesforce, partnering with clients and internal teams to drive consensus on multi-product technology solutions across Salesforce’s product lines. This role involves business development, IT strategies, and executive-level product demonstrations, positioning the SE as a trusted advisor for innovative solutions that improve business performance.
The SE team is organized into smaller teams based on products or industries/verticals, including Core Teams (entire Salesforce Platform) and Co Prime teams (specialized cloud solutions like Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more). Roles may be office-based, office-flexible, or remote depending on the team.
Responsibilities
- Align innovative strategies to technology solutions within complex accounts, partnering with clients and internal teams, including C-level contacts.
- Define ambiguous business problems, drive innovative ideas, and recommend practical next steps through research and business assessment.
- Bring focus to a client’s decision-making process by evaluating solution options and driving consensus among key collaborators.
- Demonstrate connected experiences through software demos and rapid prototyping, including executive-level demonstrations and future-state customer journey strategies.
- Assist customers, Account Executives, and Professional Services teams with discovery, analysis, and recommendation of strategic solutions via transformational pitches and live product demonstrations.
- Discover customer business needs and position the best Salesforce solution to achieve their objectives.
- Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas.
- Convey a deep understanding of the customer’s architecture as it pertains to Salesforce’s solutions.
- Orchestrate and lead cross-functional solution guides aligned with opportunity strategy.
- Develop and deliver the story of the customer experience using Salesforce technologies.
- Participate in product, sales, and procedural training and certifications to maintain effectiveness.
- Travel based on territory alignment and region.
Requirements
- B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
- Knowledge of related applications, relational databases, and web technology.
- Solid oral, written, presentation, collaboration, and interpersonal communication skills.
- Ability to work as part of a team to solve technical problems in varied political environments.
- Minimum of 4 years of professional experience.
Preferred Qualifications
- Salesforce Certifications.
- Previous experience as a solution/sales engineer for a CRM company or similar technology.
Benefits
Salesforce offers a variety of benefits to support employees, including:
- Time off programs.
- Medical, dental, vision, and mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) and employee stock purchasing program.
More details about company benefits can be found at Salesforce Benefits.
Pay
The typical base salary range for this position is $88,970 - $244,510 annually. There is a different range applicable to specific work locations:
- California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC: $97,860 - $269,080 per year.
The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits. Your recruiter can share more about the specific salary range for the job location during the hiring process.