Solution Engineer (Pre-Sales) - All Levels

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Solution Engineer role is pivotal in aligning innovative strategies to technology solutions within complex accounts. This position focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines.

Solution Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive-level product demonstrations. The role involves being a trusted advisor for driving innovative solutions forward while improving business performance.

The SE team is organized into smaller teams based on the products they are selling or the industry/vertical they are selling into, aligning with the sales teams. Core Teams sell the entire Salesforce Platform, while Co Prime teams specialize in specific cloud solutions such as Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more.

Some positions may be office-based, office-flexible, or remote depending on the team.

Responsibilities

• Business Problem Solving: Take ambiguous and sophisticated business problems and, using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Innovation Management: Bring focus to a client's decision-making process by communicating and evaluating solution options, and driving consensus among key collaborators.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with Salesforce Solutions, including delivering executive-level software demonstrations and developing long-term IT roadmaps.
• Engage in "Solutioning" by assisting the customer, Account Executive, and Professional Services team with discovery, analysis, and recommendation of strategic solutions through live product demonstrations.
• Discover the customer's business needs and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas.
• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross-functional solution guides, aligning them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all appropriate product, sales, and procedural training and certifications to maintain knowledge vital to effectiveness in the position.
• Travel based on territory alignment and region.

Requirements

• B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
• Knowledge of related applications, relational database, and web technology.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

Preferred Qualifications

• Salesforce Certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $88,970 - $244,510 annually. There is a different range applicable to specific work locations:

• In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $97,860 - $269,080 per year.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.