Solution Engineer

Responsibilities

• Drive sales by providing technical sales support.
• Provide coaching to the Account Executives in the sale of Zayo products and services to Carrier & Enterprise customers as well as government, education and medical institution customers.
• Through coaching and technical sales, drive sale closure to shorten sales cycle and ensure sales goals and objectives are achieved.
• As part of the sales process, play key role in the preparation of Requests for Proposals, designing cost-effective solutions and solving prospect configuration challenges.
• Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate technical knowledge of the latest Zayo products and services.
• Solution Design
• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.
• Provide customers with solutions that meet their business applications, and ensure protected circuit design, disaster recovery applications, appropriate bandwidth for future growth, etc.
• Translate complex technical requirements into information that customers can understand and respond to.
• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.
• Planning and Logistics
• On behalf of Account Executives, ensure completion of all appropriate paperwork, processes and systems in support of customer network design and contract completion.
• Set appropriate expectations for timeline and project completion.
• Provide regular project updates to internal customers (sales, engineering, technical operations).

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• Minimum of five (5) years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO).
• Experience with SD-WAN is required.
• Experience developing and/or delivering technical training programs.
• Expert-level technical skills with LAN and WAN technologies are required.
• Ability to create technical designs and diagrams of customer solutions.
• Strong technical presentation skills (development and delivery).
• Excellent project management skills.
• Excellent verbal and written communication skills, including explaining technical concepts to laypersons in simple, understandable terms.
• Consistent focus on results and goal achievement.
• Proficiency in Microsoft Word and Excel.
• Strong teamwork skills.
• Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment.

Preferred Additional Qualifications

• Experience in the financial industry, understanding the complexity and trends in networking.
• High-level understanding of Fiber Optic network design and implementation.
• MAN technologies and designs (including DS-x, OC-x, WDM, and Ethernet).
• Internet technologies, functionality, and services.
• Security knowledge, including DDoS and SASE.
• Familiarity with voice services (e.g., SIP, Unified Communications) and managed services.
• Business continuity/disaster recovery concepts.
• Networking protocols (emphasis on Layers 1, 2, and 3).
• Experience in cloud technologies and their integration with network solutions.
• Knowledge of a variety of transport and Ethernet equipment vendors and models.
• Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN).

Pay

Estimated Base Salary Range: $75,500.00 - $100,000.00 USD/annually.