Solution Engineer

About the role

Neighborly Software is hiring a Solutions Engineer to serve as the dedicated technical partner in our sales process. This is a pre-sales role that owns the technical side of the deal—running tailored, discovery-led demos, keeping our demo environments sharp and credible, and solutioning the technical sections of complex proposals.

Responsibilities

• Deliver best-in-class demos.
• Build and run custom, discovery-led demos centered on each prospect's specific pains and the value Neighborly Software delivers—value stories, not just feature walkthroughs.
• Calibrate depth and scope to the audience and the deal—full complexity for enterprise pursuits, and a tighter, right-sized story for core deals that doesn’t oversell what a core engagement will deliver.
• Owning the demo portal. Configure and maintain the demo environments across solutions with fresh, realistic data. Partner with Product to ensure the latest capabilities are always showcase-ready.
• Maintain a wider library of reusable assets, customer examples, and proofs-of-concept alongside them.
• Lead discovery and shape the solution. Lead and support discovery to understand each prospect's current processes, pain points, compliance requirements, stakeholders, data needs, and desired future state. Translate those findings into a credible solution approach that reflects Neighborly Software’s actual capabilities and realistic implementation expectations.
• Drive the transition to implementation. Capture solution-mapping and scoping notes from your discovery and proposal work so that when a Neighbor signs, implementation inherits an accurate picture and nothing gets lost—without this role owning delivery itself.
• Collaborate on proposal responses. Partner on the technical sections of complex enterprise RFPs—riding shotgun with enterprise leadership at first and growing toward owning the technical response—solutioning creatively to meet requirements through configuration rather than custom development, and supporting written responses and orals.
• Work with our Proposal team to build and maintain a reusable library of technical capabilities and past responses so this gets faster and more consistent over time, and complete recurring technical artifacts like security questionnaires.
• Enable the revenue team. Serve as a shared resource across both the core and enterprise revenue pods, keeping the revenue team current on new features and how to position them effectively in live deals.

Requirements

• 8+ years of experience in a solutions engineering, sales engineering, implementation, client success, or consultative role within an enterprise SaaS company.
• Public sector experience—e.g., supporting HUD programs or federal programs like CDBG, ESG, HOME, and HOPWA, CDBG-DR, DOE Home Energy Rebates, and/or working directly with housing, economic, and community development organizations or Housing Authorities.
• A track record of running compelling, discovery-led demos and translating technical capabilities into business value for both technical and executive audiences.
• Excellent communication and presentation skills, with the ability to effectively engage stakeholders at all levels.
• Experience supporting complex RFP/proposal responses and participating in oral presentations.
• Ability to configure and maintain demo environments and to become a subject matter expert (SME) on our product and the domains our customers work in.
• A strong commitment to quality, compliance, and accountability.
• A collaborative style and the ability to partner closely with Sales, Product, and Implementation.
• Judgment to solution within existing product capabilities—meeting complex requirements through configuration rather than custom development and calibrating what you show or commit to the deal in front of you. Also identifying and communicating potential custom requirements to discuss feasibility with Product.

Qualifications

• A deep commitment to our mission of improving communities through technology.

Why this role matters

This role frees our core AEs from technical heavy-lifting and de-risks our most complex enterprise deals—giving every technical opportunity a dedicated owner—from initial discovery through contract execution and a structured transition to implementation.