Solution Engineer-1

About the Role

Our Solutions Engineer acts as a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role involves participating in activities for Infobip’s customers, including product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. You will collaborate with regional teams and serve as a project manager or assist experienced project leads to deliver desired business results.

You’ll learn about Infobip’s products, solutions, and business processes while managing project-related tasks and consulting with Product Development teams, Solutions Engineers, Solution Architects, and Solution Managers.

Responsibilities

• Develop a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand customers’ businesses and identify which Infobip products can help them evolve.
• Integrate Infobip products into clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).
• Identify new and innovative use cases for Infobip’s products and solutions.
• Maintain an excellent understanding of the business, industry trends, and competition.
• Build solid relationships with sales and technical teams, becoming a valued asset.
• Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers, summarizing meetings via documentation.
• Maintain the highest degree of customer satisfaction during project implementation.
• Collect technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle technical and security questionnaires.
• Ensure projects are delivered on time, within scope, and budget.

Requirements

• Minimum 3 to 5 years of strong, related experience in pre-sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry or CPaaS space.
• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.
• Excellent communication skills (both written and verbal) for clients, partners, and colleagues.
• Ability to challenge the status quo.
• Engineering background and passion for IT and technology.
• Proactive and creative approach to addressing clients’ needs.
• Ability to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Thrives in a fast-paced and dynamic environment.

Pay

Annual base salary range: $100,000 - $120,000 USD (final salary based on factors including internal equity, experience, education, and skillset). This role is also eligible for a quarterly discretionary bonus.

Benefits

• Medical, Dental, and Vision insurance.
• Basic life insurance.
• 401(k) plan participation with company match.
• Short-term and long-term disability insurance.
• Wellness plan of up to $500/year (pro-rated based on hire date).
• Paid time off: Up to 23 vacation days and 9 sick days per year, plus carryover of up to 9 sick days annually.
• Additional leave time for marriage, relocation, bereavement, and other major life events.
• Twelve weeks of paid parental leave.
• Employee Stock Ownership Plan (ESOP).
• Fourteen paid holidays annually.
• Flexible work arrangements combining in-person collaboration with remote work and flexible hours.
• Career mobility, upskilling, and mentorship opportunities.
• Professional development through onboarding, mentorship, and training programs.
• International mobility opportunities to explore short and long-term roles in global hubs.