Solution Consultant - Customer Expansion-1

Responsibilities

• Provide software or solution demonstrations to existing customers (on-site and off-site).
• Setup, configure, and maintain demonstration database(s).
• Conduct appropriate research and analysis on customer needs and state requirements to appropriately tailor product conversations and demonstrations.
• Consult with staff at all levels of the organization (C level, Director level and End User) to drive needs analysis and answer product-related questions, technical questions and process questions.
• Support the sales process through other marketing efforts (i.e., trade shows) as needed.
• Develop and regularly update demonstration materials (internal, external, and client-specific).
• Participate in customer user groups and product advisory boards as a technical expert and Product SME.
• Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs.
• Map customer requirements to new features or upgrades to help identify gaps and new capabilities that will need to be addressed in the demonstration and implementation stages.

Qualifications

• Bachelor’s Degree, preferably in a technical or behavioral health field.
• Equivalent additional years’ work experience may be considered in lieu of degree.
• 3+ years’ combined experience in the following areas may be considered: highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.).
• Behavioral healthcare industry experience (mental health, addictions, intellectual/developmental disabilities, social services).
• Hands on experience with EHR or EMR systems.