Solution Center - Internal Specialist III

Duties And Responsibilities

• Demonstrates a technically proficient technical knowledge in the functionality of several of the following products: Consumer Internet Banking products, Cardbase System, Customer Information System, Deposit and Retirement System, Loan System, IBS Banking System, CSTFIS Client Portal, Mobile FXD, Lyons system, Net Image, Optima.
• Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.
• Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.
• Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking.
• Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking. Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).
• Analyzes and reconciles various reports daily; online banking, funds transfers, wire clearing, etc.
• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

Physical Demands

• Operates a keypad device: 98% of the day;
• Operates office equipment: 2% of the day.
• Sitting is required 96% of the day.
• Use of manual dexterity skills for typing and data entry up to 60% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Salary Range

$15.00 - $30.53