Solution-Based Casework (SBC) Case Planner (Queens Location)

About the role

The Arab-American Family Support Center (AAFSC) is dedicated to serving immigrants and refugees, helping children stay safe, families remain together, and newcomers navigate life in New York City. This position involves providing high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children’s Services.

Primary Duties & Responsibilities

• Ensure timely completion of SBC training & certification.
• Conduct home visits and office visits to assess child safety and risk elements, complying with ACS requirements.
• Provide case work/case management services to families receiving Preventive Services (12 cases).
• Evaluate and assess the current family functioning including child safety and home safety.
• Work in partnership with the family to formulate outcomes & service plans with the family.
• Evaluate walk-ins and community referrals for needed services and potentially for advocacy cases.
• Complete Initial, Comprehensive, all Reassessment FASPs, and Plan Amendments for all Advocate Preventive Only (ADVPO) cases offline.
• Complete and Submit Child Trafficking Screening for Child Welfare Services and ADVPO cases.
• Schedule and coordinate monthly visits with FSU workers (applicable to FSU cases only).

Quality Assurance, Communication, and Documentation

• Complete all documents required by ACS in a timely manner.
• Attend training provided by ACS, Solution Based Casework, and other organizations as required.
• Attend internal meetings as scheduled.
• Audit preparation assistance.

Background & Position Requirements

• A Bachelor’s degree from an accredited college or university required.
• Familiarity with using PROMIS and Connections.
• Computer skills in Microsoft Office suite and excellent writing skills are required.
• Bilingual or multi-lingual fluency required. Arabic, Bangla/Bengali, Hindi, Spanish or Urdu skills strongly preferred.
• Experience working with under-served students in urban schools, child welfare system, and/or community-based settings a plus.
• Exercises discretion regarding sensitive personal and legal information.
• Job contingent on pre-employment background checks.
• U.S. Work authorization required.

Qualifications

• Compassionate and objective.
• Good communicator and problem solver.
• Quick response to unforeseen challenges.
• Experience working with under-served students in urban schools, child welfare system, and/or community-based settings.
• Discretion regarding sensitive personal and legal information.

Skills

• Bilingual or multi-lingual fluency (Arabic, Bangla/Bengali, Hindi, Spanish or Urdu preferred).
• Computer skills in Microsoft Office suite.
• Excellent writing skills.

Benefits

N/A

Pay

$62,166.99 Annually

Schedule

Hybrid – 2-3 days in office (Queens Location)