Solution Architect - Voice

What Sets Us Apart

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

Responsibilities

• Lead Technical Discovery and Validation
• Act as a technical expert across DeepL Voice use cases (meetings, live conversations, APIs), engaging with enterprise prospects and partners including contact centre leaders, IT architects, and CX stakeholders.
• Validate the art of the possible in proof-of-concepts and conduct architecture reviews to help win deals.
• Advise on the End-to-End Voice Architecture: advise on scalable, real-time voice AI architectures across the full stack - speech-to-text, text-to-speech, speech-to-speech real-time translation and telephony/SIP/contact centre integrations.
• Enable Partners: work with BPOs and contact centre providers to deploy, integrate, and scale voice AI globally. Help build repeatable playbooks that enable partners to move fast without introducing technical risk.
• Close the Product Loop: bring structured, specific feedback to product and engineering on latency constraints, voice quality trade-offs, and integration gaps – and turn customer pain into roadmap influence.

Qualities We Look For

• 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales ideally within enterprise or SaaS environments
• Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, Contact centre platforms (for example: Genesys, NICE, Five9, Amazon Connect etc), speech-to-text, text-to-speech and speech-to-speech systems, LLM-based conversational AI, WebSocket / API Integration, AWS Cloud Architecture.
• A systems mindset with a passion for designing voice solutions by understanding how these pieces fit together in a disparate IT environment
• Strong enterprise instincts - you are very comfortable building technical credibility with contact centre leaders, IT and enterprise architects, and CX teams.
• A genuine belief in DeepL's mission - making high-quality language technology accessible to organizations worldwide

What We Offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home.
• Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future.
• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
• Competitive benefits: just as our team spans the globe, so does our benefits package. We’ve crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.