Solution Architect, CRM & Digital Marketing

Job Summary

Responsibilities

• Own the day-to-day operational health of all SFMC campaigns, automations, and journeys (monitoring sends, data flows, and triggers).
• Architect, build, and deploy new automations, triggered journeys, and personalized customer experiences in Journey Builder and Automation Studio using AMPScript, SQL, and SSJS.
• Act as primary technical project manager across multiple simultaneous requests from CRM, Retention, Product, Data, and Creative teams.
• Design, build, and maintain a scalable data model within SFMC (Contact Builder, Data Extensions, Audience Builder) partnering with Data Engineering.
• Serve as technical escalation point for integration issues between SFMC and adjacent platforms (Marketing Cloud Connect, APIs, mobile push providers, CDPs).
• Establish and document technical standards, build patterns, and QA protocols for SFMC development.

Qualifications

• 5+ years of experience as a Solution Architect or Senior Technical CRM Specialist with deep expertise in Salesforce Marketing Cloud.
• Proven hands-on mastery of Journey Builder, Automation Studio, Contact Builder, Data Extensions, AMPScript, and SQL.
• Strong ability to project manage cross-functional requests and communicate technical concepts clearly to business stakeholders.

Preferred Qualifications

• Salesforce Marketing Cloud Developer or Consultant certification.
• Direct experience in streaming, subscription services, or high-volume e-commerce/D2C environments.
• Familiarity with Customer Data Platforms (CDPs), REST/SOAP APIs, SSJS, or adjacent ESPs such as Braze.

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

This posting is open for thirty (30) days. Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).