Solution Advisor

Key Responsibilities

• Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption.
• Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs.
• Configure and demonstrate the RegScale platform for customers.
• Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform.
• Develop and provide customer training to ensure successful platform adoption and utilization.
• Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings.
• Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities.
• Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team.

Required Skills and Qualifications

• Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical-minded, internal and external stakeholders.
• Understanding of at least one GRC framework, their requirements and implementation methodologies (NIST 800-53, FedRAMP, ISO 27001, SOC2 Type 2, NIST CSF, etc.)
• Excellent communication and interpersonal skills, capable of collaborating with customers, cross-functional teams, and executive stakeholders.
• Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base.
• Deep understanding of SaaS products and deployment processes, as well as familiarity with cloud-based technologies.
• Willingness to travel up to 25%.
• Optional: Familiarity with Python or C# for scripting, API integrations, or automation workflows within customer environments.
• Minimum of a Bachelor’s Degree and 4 years of experience, or minimum of Master’s Degree and 3 years of experience; or Minimum of 4 years of experience as a compliance practitioner or in cybersecurity/GRC SaaS professional services, customer success, or related roles.
• Cybersecurity and/or GRC Certifications are a plus but not required.
• Customer-focused with a passion for delivering exceptional service and exceeding Customer expectations.
• Experience working with U.S. Federal Civilian customers, federal cybersecurity programs, or federal compliance frameworks is a plus.