Software Solutions Product Manager
About the role
This role is responsible for defining, delivering, and scaling customer-centric software solutions within a global ecosystem. The Product Manager owns the product strategy, customer experience, and lifecycle performance, ensuring solutions solve real customer problems, drive adoption, and deliver measurable business outcomes.
Key Responsibilities
Own product strategy and vision
Define and evolve the product vision, strategy, and roadmap for software solutions, grounded in deep customer insights, market trends, and business priorities.
Champion the customer experience
Lead customer discovery, segmentation, and journey mapping to ensure solutions are intuitive, valuable, and aligned to real user needs across segments and use cases.
Drive software product lifecycle
Own end-to-end lifecycle from concept through launch, adoption, and optimization; continuously refine the product based on usage data, feedback, and evolving customer needs.
Translate product value into clear positioning, messaging, and use cases; partner with cross-functional teams to deliver launches that resonate with target customers and drive engagement.
Define and track product success
Establish KPIs tied to customer adoption, engagement, retention, and satisfaction; implement mechanisms to monitor performance and inform product decisions.
Lead closed-loop analysis of product usage, customer feedback, and business performance; prioritize and execute improvements that increase value realization and growth.
Collaborate across the ecosystem
Partner closely with engineering, design, marketing, sales, and partners to deliver cohesive, high-quality software experiences across devices, platforms, and channels.
Equip sales and support teams with clear product narratives, use cases, and training to effectively communicate value and improve customer outcomes.
Support strategic customer and partner engagement
Engage with key customers and partners to validate solutions, gather insights, and identify opportunities to expand adoption and deepen relationships.
Lead with influence and ownership
Drive complex, cross-functional initiatives with strong accountability; mentor team members and influence stakeholders to align on customer-first, product-led decisions.
Qualifications
Bachelor’s or advanced degree in Business, Engineering, Design, or related field, or equivalent experience
7–10 years of experience in software product management or related roles
Proven track record delivering customer-centric software products in global, cross-functional environments
Experience working within SAFe Agile processes and cross-functional product delivery teams
Core Skills
Product strategy and roadmap development
Customer research, segmentation, and journey design
Software product lifecycle management
Data-driven decision making and analytics
Go-to-market strategy for software products
Cross-functional leadership and stakeholder alignment
SAFe Agile processes and product delivery
Customer experience optimization and retention strategies
Leadership Capabilities
Strong customer-first mindset with product intuition
Strategic thinker with execution discipline
Clear communicator and storyteller
Results-driven with end-to-end ownership
High learning agility and adaptability
Impact & Scope
Directly impacts customer experience, product adoption, and revenue growth
Drives alignment across product, engineering, and go-to-market teams
Shapes the evolution of software solutions within a broader ecosystem
Complexity
Navigates ambiguous problem spaces requiring deep customer understanding and trade-off decisions
Balances short-term delivery with long-term product vision across multiple stakeholders
Pay & Benefits
The pay range for this role is $105,550 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.