Software Implementation Specialist

Duties And Responsibilities

• Configure and implement enterprise SaaS solutions supporting EE, transportation electrification, and other clean energy programs.
• Partner with clients, Software Implementation Leads, and cross-functional teams to gather business requirements, support solution design, and deliver successful software implementations.
• Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/no-code and enterprise SaaS platforms, SQL, and JavaScript.
• Develop functional specifications, process flows, configuration documentation, and other implementation deliverables.
• Support system integrations, REST APIs, ETL/data mapping, data migration, user authentication, and reporting requirements.
• Aid in system configuration, testing, user acceptance testing (UAT), deployments, production releases, and post-launch support.
• Identify opportunities to improve business processes, system usability, and implementation efficiency.
• Troubleshoot application, configuration, integration, and data issues while working closely with Product, Engineering, and Delivery teams.
• Build expertise in the Resource Innovations' SaaS platforms and implementation methodologies while providing high-quality client support.
• Perform other duties as assigned.

Requirements

• 3-5 years of experience implementing, configuring, or supporting enterprise SaaS, low-code/no-code, CRM, ERP, or workflow automation platforms.
• Strong analytical, problem-solving, and communication skills, with experience working directly with clients and cross-functional teams.
• An interest in sustainability and a passion for delivering technology solutions that create meaningful business impact.

Preferred Skills, Education And Experience

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• Experience configuring enterprise SaaS applications using low-code/no-code platforms, SQL, JavaScript, and business process automation.
• Experience with system integrations, REST APIs, ETL/data mapping, and user acceptance testing (UAT).
• Experience in the utility, clean energy, or regulated industries is preferred but not required.