Software Implementation Specialist

Job Description

Greenstone Systems is seeking an Implementation Specialist to join their team. This role involves configuring new and existing implementations, training customers, and consulting on system changes. Ideal candidates should have experience in ERP implementations, a passion for the Agricultural industry, and a good understanding of accounting principles.

Key Responsibilities

• Meet with customers to perform an initial assessment, discuss goals, and strategize methods for system implementation
• Ensure effective hand-off from Sales, clearly understanding the customer’s value proposition
• Execute implementation tasks efficiently and effectively
• Ensure effective hand-off to Support, to ensure customer’s configuration and key businesses processes are documented
• Leverage AI tools to accelerate implementation timelines — including using AI to draft business process documentation, suggest data migration mappings, or create first-draft training materials for customer review
• Document system data flow and mapping
• Perform customer data conversions including documentation and testing
• Solicit understanding of complex issues and take the necessary steps to solve the problem in a timely manner
• Communicate new opportunities to Sales
• Help customers understand and adopt AI-powered features within Greenstone's platform, translating technical capabilities into practical business value for ag operations
• Identify and communicate any project risks in a timely manner to the project manager

Key Skills And Competencies

• Strong knowledge of the software and applications
• Technical knowledge and experience
• Excellent leadership and confidence giving others direction
• Customer focus
• Attention to detail with strong research capabilities
• Active listening
• Problem-solving
• Strategic and analytical thinking
• Excellent communication skills – written and oral
• AI Literacy — Understands core AI concepts (machine learning, predictive modeling, natural language processing) well enough to explain their practical relevance to non-technical agricultural business customers
• Prompt Engineering Basics — Can craft effective prompts to use AI tools for work products like SOPs, data mapping documentation, and customer-facing training guides
• AI-Augmented Problem Solving — Comfortable using AI assistants to research complex customer issues, draft initial configurations, or synthesize large volumes of customer data before human review

Required Education and Experience

• Bachelor’s degree in a Business/Management, Accounting, or another technical discipline
• 3+ years in an Implementation Role for an ERP Software
• Hands-on use of AI productivity tools (e.g., Microsoft Copilot, ChatGPT) to produce work outputs such as process documentation, data mapping drafts, or training content
• Familiarity with AI features found in modern ERP platforms — such as predictive analytics, automated reconciliation, or AI-assisted reporting — and the ability to explain their value to non-technical customers

Preferred Experience

• AGRIS Software Knowledge
• Familiarity with AI features found in modern ERP platforms — such as predictive analytics, automated reconciliation, or AI-assisted reporting — and the ability to explain their value to non-technical customers

Travel

Travel will be expected up to 50% - 75%. This is a remote opportunity; can work anywhere in the US*

Company Information

Greenstone Systems is a Cultura Company that makes innovative, integrated solutions and services for Ag business. This includes business management, commodity management, agronomy, trading, patronage solutions and much more. We are the growth-focused leader in the ag business market.