Software Implementation and Support Specialist

Responsibilities

• Cook up the onboarding process for new clients
• Train new and existing clients on the software application (some travel required)
• Provide first line support for issues experienced by clients using the software application
• Manage tickets submitted to either support or as new enhancements
• Maintain strong rapport with customers while managing accounts
• Facilitate Annual Contract Renewal, including providing quotes for customers, coordinating with third parties, and following up on outstanding Purchase Orders
• Follow up on demo/information requests from the website
• Coordinate and schedule product demonstrations
• Work with the team to research and complete written proposals
• Aid in testing new releases

Requirements

• Must be a US Citizen and able to pass US high level government security clearance
• Must be able to pass a criminal background check and drug test
• Prior experience in fraud investigation space is strongly preferred
• Prior Human Resources and/or government sector experience is preferred, but not required
• Must have prior experience training others
• Must be able to dependably work a full-time 40-hour work week, Mon-Fri 8am-5pm
• Must possess strong verbal and written communication skills for daily interactions with customers, both in person and over the phone
• Must be able to conduct research via the web and apply knowledge towards new research methods
• Must be able to commute to and from our office in Garner, NC each weekday
• Must be willing to travel on occasion

Qualifications

Alignment with WingSwept’s core values of being Honest, Eager, Accountable, Respectful and Team Player

Skills

Must have prior experience training others

Benefits

• Stock ownership (ESOP)
• Profit sharing
• 401(k) with a generous match
• Health, vision, dental, and disability insurance

Pay

Full-time position

Schedule

Mon-Fri 8am-5pm