Software Implementation Specialist

Key Responsibilities

• Meet with customers to perform an initial assessment, discuss goals, and strategize methods for system implementation
• Ensure effective hand-off from Sales, clearly understanding the customer’s value proposition
• Execute implementation tasks efficiently and effectively
• Ensure effective hand-off to Support, to ensure customer’s configuration and key businesses processes are documented
• Leverage AI tools to accelerate implementation timelines — including using AI to draft business process documentation, suggest data migration mappings, or create first-draft training materials for customer review
• Document system data flow and mapping
• Perform customer data conversions including documentation and testing
• Seek understanding of complex issues and take the necessary steps to solve the problem in a timely manner
• Communicate new opportunities to Sales
• Help customers understand and adopt AI-powered features within Greenstone's platform, translating technical capabilities into practical business value for ag operations
• Identify and communicate any project risks in a timely manner to the project manager

Key Skills and Competencies

• Strong knowledge of the software and applications
• Technical knowledge and experience
• Excellent leadership and confidence giving others direction
• Customer focus
• Attention to detail with strong research capabilities
• Active listening
• Problem-solving
• Strategic and analytical thinking
• Excellent communication skills – written and oral
• AI Literacy — Understands core AI concepts (machine learning, predictive modeling, natural language processing) well enough to explain their practical relevance to non-technical agricultural business customers
• Prompt Engineering Basics — Can craft effective prompts to use AI tools for work products like SOPs, data mapping documentation, and customer-facing training guides
• AI-Augmented Problem Solving — Comfortable using AI assistants to research complex customer issues, draft initial configurations, or synthesize large volumes of customer data before human review

Required Education

Bachelor’s degree in a Business/Management, Accounting, or another technical discipline.

Required Experience

• Agricultural Background
• Good understanding of accounting principles
• Demonstrated experience using AI-powered tools (e.g., Microsoft Copilot, ChatGPT) to accelerate implementation tasks such as drafting documentation, summarizing customer requirements, or generating training materials
• Basic prompt engineering skills: knowing how to get useful, accurate outputs from AI tools and how to critically review them before sharing with clients

Preferred Experience

• AGRIS Software Knowledge
• 3+ years in an Implementation Role for an ERP Software
• Hands-on use of AI productivity tools (e.g., Microsoft Copilot, ChatGPT) to produce work outputs such as process documentation, data mapping drafts, or training content
• Familiarity with AI features found in modern ERP platforms — such as predictive analytics, automated reconciliation, or AI-assisted reporting — and the ability to explain their value to non-technical customers