Software Implementation

Job Summary

As a software implementation specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions.

Key Responsibilities

• Software implementation (preferably healthcare EMR or ABA s/w), including
  • Set-up of software
  • Software training of end users
  • Manages the go-live process for a new client
• Knowledge of Healthcare EMR/ABA SW implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers.
• Software customer support for level 1 and level 2 issues
• Possess a robust understanding of the software product support ticketing and escalation process. Including s/w training when users raise escalations.

Mandatory Skills

• Proven experience working as an Implementation Specialist.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Desired skills

• Established relationships with Healthcare providers is a big plus.

Talk about our culture and values

At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:

• Agile: We thrive on change, adapting swiftly to new challenges.
• Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.
• Innovative: We push boundaries, constantly exploring new ideas and solutions.
• Fun: Laughter and camaraderie make our workplace a joyous one.
• Inclusive: Diversity is our strength, ensuring every voice is heard and valued.
• Passionate: We approach every task with dedication and enthusiasm.